Due to the perishable nature of our products and how we are unable to control how our products are transported and stored once they leave our shop, SUZUYA does not accept returns, provide refunds or exchanges. If, for some reason, you are unsatisfied with your purchase and feel it does not match your expectations, please contact our team by emailing firstname.lastname@example.org WITHIN 2 DAYS of the date you picked up your order and provide the following information: order number/name, photos of all angles including product and packaging, a detailed description of the issue and information on how your item was transported and stored. We will make every effort to address your concerns and make sure you are happy with your SUZUYA experience. Due to the perishable nature of our product, all claims submitted after the 48 hour pick up window or without proper photos, transportation and storage information will not be eligible for re-order or credit. Circumstance pending, SUZUYA will issue a credit or re-order. For orders placed through our website, any refund will be minus the payment fee originally paid when placing the order.